Telesales Agent

Location:
Birmingham
Job Type:
Contract
Industry:
Business Transformation Digital Workspace Enterprise Applications
Job reference:
BBBH144182_1634141161
Posted:
12 days ago

Telesales Agent / Outbound Advisor

Birmingham

£12.50ph PAYE

6 month contract - Permanent

My client is looking for an experience Telesales agent to work for a global tele communications business for a 6 months contract which would go permanent for the right candidate. You will be calling customers selling advertising space either on print or online.

Role Requirements

  • Retaining existing Phone Book revenue to achieve and exceed monthly KPI's.
  • Customer focused, with commercial acumen and an ability to influence and persuade, also to identify and manage customer levers and drivers.
  • Have a high awareness and knowledge of the printed, digital directory and advertising market, keeping an up to date knowledge of industry trends or technical developments that may impact on the Phone Book offering.
  • Working collaboratively and at a pace to deliver results, with entrepreneurial approach.
  • Act as a brand ambassador for the Client Phone Book, across both the external market and with internal stakeholders, demonstrating best in class behaviours.
  • Work with internal teams to increase customer satisfaction to quickly and effectively address customer pain points.
  • Proficient in Salesforce systems, Excel and Word.

Required Skills:

The successful Desk Based Retention Advisor will maintain our customer by demonstrating honesty, integrity, understanding, empathy and thoughtfulness.

Strong customer focused skills, objection handling, ambition to succeed and a strong understanding of the classified market, building focused solutions for our customer base.

  • Handling Phone Book customer calls, correspondence and communication in a professional manner delivering Customer Satisfaction.
  • Resilience in managing difficult customer conversations.
  • Experience in both print and digital advertising.
  • Able to prioritise activities, showing effective time management around call handling.
  • In-depth knowledge of regulatory compliance
  • Self-motivated; exhibiting strong self-management and sense of urgency.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Proven ability to build consensus and work effectively with a cross-departmental team.
  • Passionate about the Phone Book and creating the best customer experience.
  • Committed to maintaining our customer base.
  • Highly numerate and commercially focused, understanding any margin impact caused by isolated price discounting.
  • Strong influencing skills.
  • Telesales experience.

If you feel you would be suitable, please send in your CV

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