Technical Helpdesk Engineer

Job Type:
Job reference:
26 days ago

Do you have experience providing technical support of software products via remote access and phone in a Windows environment? Can you demonstrate basic network configuration and fault finding? Are you passionate about delivering great results and meeting customer expectations?

If your answer is YES to the above, we would love to hear from you!

We are delighted to be supporting a global technology company and pioneer of scientific optics across multiple industries, with the appointment of an experienced Technical Helpdesk Engineer

As Technical Helpdesk Engineer, you will be responsible for:

  • Providing support to customers, sales teams and field service engineers via the telephone and remote software support
  • Taking ownership and managing customer technical support requests
  • The triage and diagnosis of customer reported issues

If you have a relevant Electronics, Engineering, IT or Science based qualification alongside experience with the technical support of software products, we would like to hear from you!

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