Service Operations Specialist

Location:
Chalfont St Giles
Job Type:
Contract
Industry:
Business Transformation
Job reference:
BBBH158873_1659461350
Posted:
11 days ago

Service Operations Specialist

Rate: £12.99 PAYE

Duration:18 months

Location: Chalfont St Giles - 5 days a week on site

Please Note: 37 hours a week - initially Monday to Friday with an introduction to a Saturday shift as well (overtime for weekend shift)

Job Description Summary

Service Operations Specialist job opportunity based in Chalfont-St-Giles for a leading global medical technology company which provides a broad portfolio of products, solutions and services used in the diagnosis, treatment and monitoring of patients.

You will join a diverse team delivering world class customer service ensuring that high end, lifesaving medical equipment is maintained and serviced effectively. You will work across multiple systems/ERPs.

Job Description

Roles and Responsibilities

As a Service Operations Specialist, you will work in the Service Operations Department (Business Operations, Service Centre & Planning, Logistics) for Healthcare Systems and be responsible for:

  • working closely with customers (med tech staff, Doctors, Radiographers, etc.) and field service engineers on equipment status issues, maintenance and planning and coordinate engineer service repairs/maintenance (take calls, books jobs/FSE, order parts, customer/service engineers' escalations, etc.)
  • be responsible for coordinating and resolving internal customer (such as Field Engineers) issues with their parts, tools and transport. Duties will include escalations of parts as well as problem solving/managing courier problems
  • ensure first class execution of customer service contracts and non-contract (IB management, accurate and timely billing, cost debrief, customer and supplier creation/management, manage cash and disputes, purchase orders and payables, etc.)

You will join a diverse team delivering world class customer service ensuring that high end, lifesaving medical equipment is maintained and serviced effectively. You will work across multiple systems/ERPs.

Qualifications/Requirements

  • Experience working in a fast-paced, target driven Customer Service environment with a strong track record of going the extra mile to deliver a high level of customer satisfaction
  • Billing and contracts administration/engineer service scheduling and coordinating/logistics experience is preferred
  • Coordination and administration experience in an office type/call centre environment preferred
  • Strong IT skills. Excel/working with data is an advantage

Desired Characteristics

  • Strong problem-solving skills with the ability to think outside the box to deliver solutions to customers
  • Confidence and self-assurance with the willingness to listen, learn and develop further
  • Excellent prioritising skills with the ability to organise and multi-task to meet customer demands
  • Strong stakeholder management and relationship building skills

If this role is of interest, please submit your CV for review.

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