Principal Analyst - HSBCJP00041010

City of London
Job Type:
Job reference:
16 days ago

PM/BA hybrid may work

Department Background - Redress Programme/ they work with the customer if there has been a impact to the customer. - it could be incorrect wording on our agreement, a technical glitch or where HSBC has not very clear to the customer as to what's going to happen and how it's going to happen.

They identify potential issues and resolve them. This could be with one or multiple customers. Main one recently has been PPI. Some projects backdate 10 years or further

Experience needed -

  • SAS and SQL they will be moving to Python next year.
  • They will have a background in the financial industry, manipulating large data sets and stakeholder management, they will need to make, challenge and present those decisions

Redress experience is preferable,

Day to day

  • They will have responsibility for two or three projects previous projects
  • It will involve hands on analytics, identifying data sets, pulling the data set and stakeholder engagement.
  • They will work within different working groups, business product, legal and finance to decide around how the issue for the customer is resolved.
  • The documents they create will need to align with regulatory process, as well as support documents
  • The different Redress teams work very closely with each other and validate each other's work

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