Presale Underwriting Phone Support

Job Type:
Job reference:
23 days ago

Our client AIG are currently seeking an experienced Presale Underwriting Phone Support to join their team fully remotely, this contract will be for 6 months with a review to be extended.
AIG Life Underwriting Pre-Sales Phone Support
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business
Life and Retirement is a unique franchise that brings together a broad portfolio of life insurance, retirement and institutional products offered through an extensive, multichannel distribution network. It holds longstanding, leading market positions in many of the markets it serves in the U.S.

About the role
What you need to know:
Do you have a desire to provide excellent Customer Service? Here at AIG, we pride ourselves on being innovative in our approach, customer focused and determined to make a positive difference to our policyholders by offering an efficient service that gives the cover they need when they need it most.

We're looking for a reliable, self-motivated and customer focused individual to join our Underwriting department within Customer Services. Ideally, you will have experience of delivering customer service within a busy environment, have excellent verbal communication skills and be very comfortable on the phone.

You will become part of the Underwriting Department who work closely together with other Customer Service colleagues to make sure the needs of the business, customers and distributors are all met.

What we expect from you:

  • You will have proven customer service delivery experience - it is desirable, but not essential, that this has been obtained in a financial services business area.
  • You will provide a telephone service for pre-sale enquiries, being the first point of contact for our advisers when they are looking to place business with us, providing accurate indications of underwriting decisions
  • You will be a confident call handler, able to quickly anticipate callers needs and direct them to solutions either using your own knowledge or transferring the call to more experienced team members
  • You will have good IT literacy, allowing you post training to handle all incoming calls, make internal transfers, navigate flow charts, understand spreadsheets and access online underwriting manuals to provide indicative decisions to our customers
  • You will have a basic background or an interest in medical terminology and anatomical understanding
  • You will handle all calls in a timely manner within agreed Service Level Agreements and always with the customer and our reputation in mind
  • You will liaise with Customer Services when required, representing the Underwriting department in a positive and collaborative way
  • You will display role model behaviours in line with company values, have good organizational and time management skills and be reliable and flexible.

What you can expect from us:

  • Excellent training to provide you with all the information you need to achieve the above
  • Ongoing support post training via a buddy support system
  • Friendly, collaborative, and positive atmosphere
  • Homeworking with all IT equipment provided

What we're looking for:



Method of Assessment


A Level biology or equivalent medical terminology background

Degree or equivalent CII qualification
Medical background

Application form, certification check


Customer Service delivery

Within a financial services environment

Application form, interview, references

Knowledge & Skills

Good computer literacy, sound numerical and verbal literacy skills.
Excellent call handling skills

Application form, interview, tests

Personal Qualities

Good motivator and communication (primarily oral). Confident, resilient, organized, approachable and dependable

Application form, interview

Motivation & Expectation

Desire to deliver excellent customer service. High expectations of self and others

Application form, interview

We are an Equal Opportunity Employer
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

If you are relevant or interested please don't delay, contact me on 0161 503 5558/

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