Order Validation Administrator

Location:
Hatfield
Job Type:
Contract
Industry:
Business Transformation
Job reference:
BBBH158976_1659631047
Posted:
9 days ago

Role: Order Validation Administrator (BT)

Location: Hatfield, onsite full time

Duration: Until 30th September 2022 (Option to extend for right candidate)

Salary: £23.25

Brief overview:

To validate and raise customer orders for the BT One Phone product. This is a back-office role to validate the customer's order against set criteria. To enter the order data into the BT systems, to log and track the status of the customer's order, manage exceptions when the order fails validation and to perform quality checks to verify that the customer's contract has been delivered in full.

Key Responsibilities:

  • To build the customer's order into BT's Order Capture System (OCS), Agent Desktop, Comarch CRM.
    * Responsible for the operational tasks of order processing in the system, accurately and efficiently to achieve the service level target.
    * Perform quality checks to verify that the customer's contract has been delivered in full and that their billing is set up correctly.

The Successful Candidate Will:

Internal: (BT One Phone Implementation Team)
* Always drive for results
* Have excellent customer focus
* Have excellent planning and organisation
* Reasoning and decision-making
* Enjoy working with others
* Improving your own and others performance
* Have excellent Commercial Awareness

Personal:
* Demonstrates complete focus to achieve/exceed KPI targets. Is a self-starter and uses own initiative.
* Learns quickly, adapting thought and action to changing business and customer demands.
* Is dedicated to meeting/exceeding the expectations and requirements of internal and external customers. Uses information to improve services and solutions.
* Pioneering/entrepreneurial thinker.
* Clearly communicates ideas and plans, taking ownership and accountability to deliver what we say.
* Tenacious & willing and able to go the extra mile.

IF INTERESTED PLEASE SUBMIT YOUR CV FOR REVIEW

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