Engineering Projects Customer Support Lead

Job Type:
Job reference:
26 days ago

Role: Engineering Projects Customer Support Lead

Location: Cheltenham

Duration: 12 months

Rate: £45/hour

Inside IR35

You will be working for a world leader in providing aircraft engines, systems and avionics in the commercial and defence sector.

Key Activities:

  • Co-ordinate configuration management and change control activities
  • Format and upload data onto the customer PLM tool and other customer configuration environments
  • Work with engineering team to understand customer expectations and ensure on time delivery of key engineering & programme artefacts
  • Will support engineering team and performing oversight/coordination by working with 3rd party suppliers on their configuration artefacts
  • Manage engineering coordination memos, coordinate with wider team and customer and track their status

Essential Responsibilities:

  • Co-ordinate change control meetings and action closure
  • Ensure configuration management activities are performed in line with plans and commitments
  • Establish and monitor configuration KPI/metrics
  • Communicate with customer team and internal GE team on required data to be transmitted to meet commitments.
  • Format documents and upload data into PLM tools and other configuration environments
  • Manage engineering coordination memos, provide weekly status and coordinate with engineers/customer for responses


  • Experience of the design life cycle within aerospace or a similar embedded systems development environment.
  • Experience of RTCA DO-178B/C, SAE ARP4754A or similar rigorous development standard
  • Experience of PLM/ALM and requirement/configuration management tools
  • An accredited degree in Engineering, Business Management, or similar subject, or equivalent level of knowledge and experience.
  • Thorough understanding of the importance of requirements management
  • Ability to lead meetings with confidence.
  • Strong people skills.

To apply please send your CV's in the first instance.

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