Customer Support Assistant

Job Type:
Job reference:
28 days ago

Role: Customer Support Assistant

Location: Gloucester, GL3 4AQ

Duration: 6 Months initially

Role Summary:

Provide assistance with Customer engagement plan for key Civil and Military Rest of World (RoW) region Contracted Services Civil & Military customer base.

Key Activities:

  • Co-ordinating Program Management Review (PMRs) calendar, agenda and review action trackers and minutes. Play a part in administration of the R&O recovery plan customer communication activity.
  • Maintaining and administrating contracted customer hotlists and action item monitoring.
  • Working closely with the Customer Operations team on order book and fulfilment activities to cover additional order administration support.

Essential Responsibilities:

  • Provide support to Programs team to customer RFQ's
  • Provide administrative support to customer operational and contractual issues
  • As part of post contract award for new customers, be a key team member in the contract TG3 flowdown process.
  • Provide collaborative customer services support to the Customer Operations team for R&O customers including responding to customer questions/complaints, following up on order updates and order acknowledgment.
  • Assist with other customer support activities to support the Customer Operations team.
  • Support Programs team monthly and quarterly budgetary planning process.


  • Knowledge of ERP systems (desirable)
  • Good IT skills
  • MS Office (especially Outlook, PowerPoint and excel)
  • Good communication skills both verbal & written
  • Ability to work as part of a team and to work with minimal supervision

To apply please send your CV's in the first instance

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