Customer Support Assistant

Location:
Cheltenham
Job Type:
Contract
Industry:
Business Transformation
Job reference:
BBBH150531_1650875158
Posted:
about 1 month ago
  • Title: Customer Support Assistant

    Location: Cheltenham

    Duration: End date 31/7/22

    Rate: 15 p/h

    Main Duties/Responsibilities:

    • Co-ordinating Program Management Review (PMRs) calendar, agenda and review Co-ordinating Program Management Review (PMRs) calendar, agenda and review action trackers and minutes. Play a part in administration of the R&O recovery plan cust...
  • Title: Customer Support Assistant

    Location: Cheltenham

    Duration: End date 31/7/22

    Rate: 15 p/h

    Main Duties/Responsibilities:

    • Co-ordinating Program Management Review (PMRs) calendar, agenda and review Co-ordinating Program Management Review (PMRs) calendar, agenda and review action trackers and minutes. Play a part in administration of the R&O recovery plan customer communication activity.
    • Maintaining and administrating contracted customer hotlists and action item monitoring.
    • Working closely with the Customer Operations team on order book and fulfilment activities to cover additional order administration support.

    Responsibilities

    • Provide collaborative customer services support to the Customer Operations team for R&O customers including responding to customer questions/complaints, following up on order updates and order acknowledgment.
    • Assist with other customer support activities to support the Customer Operations team.
    • Provide support to Programs team and respond to customer RFQ's
    • Provide administrative support to spares distribution website
    • Set up new customers on ERP system, complete all customer checks including credit check and know your customer checks
    • Load spares orders & provide order books on spares and/or repairs within the business
    • Support Programs team monthly and quarterly budgetary planning process.

    Requirements

    • Knowledge of ERP systems (desirable)
    • Good IT skills
    • MS Office (especially Outlook, PowerPoint and excel)
    • Good communication skills both verbal & written
    • Ability to work as part of a team and to work with minimal supervision
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