Customer Service Advisor - Repair Centre - Hatfield

Job Type:
Business Transformation
Job reference:
20 days ago

Customer Service Advisor - Repair Centre - Hatfield
Customer Service Advisor - Repair Centre - Hatfield

Monday to Friday - 5 hours per day (flexible hours)

The location of the role is Hatfield.

The duration of the contract is 3 months initially.

The pay rate on offer is £13 per hour.

Customer Service Advisor / Repair Centre Administrator

Job Description Summary

Repair Centre Administration job opportunity based in Hatfield for a leading global medical technology company which provides a broad portfolio of products, solutions and services used in the diagnosis, treatment and monitoring of patients.

We are looking to identify individuals seeking an opportunity in a global organisation which embraces its role as a global leader seeking to drive a healthier world and foster an environment where people are challenged and empowered to drive outcomes that make a difference.

Key accountabilities of the role

As a Customer Service Advisor / Repair Centre Administrator, you will work in Repair Centre in Hatfield and be responsible for:

  • Working closely with customers to communicate the status of their repair.
  • To provide quotations/estimates for repair of customer product
  • Working closely with the Technician in the Repair Centre.
  • Be responsible for coordinating and resolving internal customer issues with their parts and Duties will include escalations of parts as well as problem solving/managing courier problems

You will join a diverse team delivering world class customer service ensuring that high end, lifesaving medical equipment is maintained and serviced effectively. You will work across multiple systems/ERPs.

Key skills and experience

  • Experience working in a fast-paced, target driven Customer Service environment with a strong track record of going the extra mile to deliver a high level of customer satisfaction
  • Coordination and administration experience in an office type/call centre environment preferred
  • Strong IT skills. Excel/working with data is an advantage

Desired Characteristics

  • Strong problem-solving skills with the ability to think outside the box to deliver solutions to customers
  • Confidence and self-assurance with the willingness to listen, learn and develop further
  • Excellent prioritising skills with the ability to organise and multi-task to meet customer demands
  • Strong stakeholder management and relationship building skills
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