Customer Contract Manager / Program Leader

Job Type:
Job reference:
28 days ago

Customer Program Leader - Civil Portfolio


£70 per hour - Umbrella

6 Months Contract

Inside IR35

Brief Summary:

My client is seeking a Customer Account Manager to act as voice of the customer within company, driving to ensure customer satisfaction in line with contractual requirements. Driving effective and efficient communication to the stakeholders.


  • Ensures contractual Key Performance Indicators (KPI) and Statement of Work (SOW) are monitored, delivered, and reported
  • ​Managing Production readiness reviews to ensure our deliveries are achieved with the consideration of design for manufacture, developing transition plans, supporting customer reviews, ensuring a collaborative and successful switch over
  • Manage Product lifecycle
  • Lead the cross functional team to ensure program success - achieving assigned business objectives, delivering against milestones and deliverables, and ensuring the continuity of the business case
  • Manage S&OP Process, demand planning of production and spares units -taking information from various sources
  • Monitors production of units from the factory removing any barriers as needed and driving to meet on time delivery for the customer
  • Management of any financial disputes - seeking resolution to delayed payment, and putting in longer term corrective action where appropriate
  • Work with manufacturing, engineering, and quality to manage RMA's (zero flight hour reworks) - ensuring root cause corrective action is achieved and that the customer receives a replacement unit or the reworked unit in line with their demand
  • Lead and work collaboratively with program stakeholders to ensure program goals can be achieved and that supporting functions are provided with necessary information to work effectively
  • Co-ordinate with supply chain and customer for changes in supplier selection to ensure smooth, compliant transitions
  • Support risk & opportunity sessions in line with program plans and business guidance
  • Support cost out activities
  • Assure timely resolution of issues, keep the customer advised of the progress of the program, and negotiate changes, variations, solutions to issues.

Desired Characteristics:

  • Strong oral and written communication skills.
  • Demonstrated ability to analyse and resolve problems.
  • Established project management skills.
  • Ability to prioritise information for decision making.
  • Uses technical experience and analytical thinking.

Should you be interested and would like to be considered for the role, then please apply with CV to

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