Customer Account Representative

Location:
Coventry
Job Type:
Contract
Industry:
Engineering
Job reference:
BBBH154715_1654634324
Posted:
29 days ago

Customer Account Representative

Contract until the end of 2022

Coventry - 2 x days remote each week following training

£14 p/hour PAYE

Working Hours: 39 p/week

Mon - Thurs: 8am - 4:30pm

Fri: 8am - 3:30pm

Possibly able to flex on start / end times providing full hours are met

My client is seeking an experienced Customer Service Specialist to join their team based in Ansty Park in Coventry. The successful candidate will join a busy team to deliver and excellent service to new and existing customers.

Duties

  • Receives, reviews, and enters purchase orders into the enterprise resource planning (ERP) system.
  • Raise quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
  • Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers' buyers and supply chain personnel.
  • Coordinate site visits and set-up customer meetings as required.
  • Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
  • Track and reconcile internal and external customer score cards.
  • Gathers information from Finance, Procurement, Demand Planning and Manufacturing departments in order to produce accurate costing sheets.
  • Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost.

Essential Skills

  • Excellent Customer Service Skills
  • Polite and positive manor
  • Happy to handle all queries including challenging situations
  • MS Office
  • Strong problem solving skills

Please apply today!

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