Customer Account Representative

Job Type:
Business Transformation
Job reference:
13 days ago

Customer Account Representative

Duration till end of the year 2021 (31/12/2021) - Sickness Cover

Rate: £12 - £14 per hour PAYE

Location: Fareham

This role is till the end of the year to cover sick leave.


  • Receives, reviews, and enters purchase orders into the enterprise resource planning (ERP) system.
  • Raise quotes and customer documentation, prioritising workload to ensure the customer receives an excellent service at all times.
  • Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers' buyers and supply chain personnel.
  • Coordinate site visits to facilities and set-up customer meetings as required.
  • Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
  • Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.
  • Upon receipt of orders for "out-of-production" products, gather the information necessary to prepare a quotation, which includes pricing, production lead time and terms and conditions.
  • Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost.
  • Works to resolve customer complaints, which may include warranty, delivery, or quantity disputes, at the lowest level

Skills and Experience

  • Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
  • To have worked in a similar capacity before
  • Ability to understand and follow specific instructions and procedures
  • Ability to gather data, to compile information, and prepare reports
  • Strong verbal and written communication skills
  • Excellent customer service orientation
  • Well-organised, detail-oriented, and ability to multi-task
  • Ability to follow detailed instructions in order to meet deadlines
  • Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web browsers
  • Knowledge of SAP

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