Claims Assessor

Job Type:
Digital Workspace
Job reference:
23 days ago

Job title - Claims Assessor

Location - Remote

Rate - PAYE £250 / Umbrella £324.58 per day

Start date - ASAP

Contract - 6 months

Our client a leading Global Insurance Organisation are currently seeking a Claims Assessor to join their team. Undertaking a remote working role, this contract will be for 6 months.

Get to know the business

Come and join an ambitious and growing company that helps people plan for the future. We're an innovative business who want to stand out from the crowdWe look after over 1.2 million people, and we specialise in life insurance, income protection, critical illness cover and more. For us, protection products are about more than financial security. We help our customers and their families to live their healthiest lives, supporting them when they need us most.

This is reflected in our culture - we believe that the best things we do in life, we do for others. As we grow, we take tremendous pride in seeing our employees grow with us, and are committed to attracting, nurturing and developing the best talent.

About the role

Reporting to: Group Claims Team Leader

  • To receive claims notifications, assess claims and make settlement within the guidelines and claims philosophy.
  • Product range: Group Life including Death in Service Pensions, Group Critical Illness, Group Income Protection
  • A key requirement of the job role is to provide fair and balanced claims decisions using the appropriate amount of evidence necessary.
  • The jobholder will be in daily contact with customers, intermediaries and service providers both in writing and on the telephone. The telephone helplines will eventually be available from 8am to 8pm and therefore some flexibility of working hours may be required.

What you need to know:

Manage Group Protection claims from initial notification through to final settlement for the following products on a daily basis within an agreed level of authority and within service standards:

  • Life Assurance
  • Death in Service Pensions
  • Critical Illness
  • Income Protection

  • Assessment of claims in line with the company philosophy and policy terms and conditions.
  • Communicate with members, clients, doctors, service providers, intermediaries, reinsurers and FOS as necessary to:
  • Obtain further information in relation to claims or potential claim enquiries
  • explain claims requirements and decisions
  • resolve appeals and complaints
  • Build and maintain relationships with intermediaries and service providers
  • Work closely with other areas within the business (for example Individual Claim Assessors, Underwriting, Actuarial, Client Services, Sales) to develop a thorough understanding of the business and contribute to "best practice" overall.
  • Provide training, coaching, support and advice to less experienced members of the team and Client Services. This may be either on an ad hoc or more formal basis depending on the individual requirements.

What we're looking for:

Principal Skills

  • Communication - Well developed and effective communicator both verbally and in writing, exhibiting good questioning and listening skills.
  • Numerical - Ability to understand and calculate financial benefits.
  • Interpretive - ability to understand and apply policy rules
  • Building Relationships - Interpersonal skills to enable effective communications and working relationships with internal and external customers/suppliers. Fosters good working relationships, listens and respects the contribution of others and demonstrates flexibility within the team.

Technical Skills and Expertise

  • Experience of Group claims handling with a minimum of 18 months experience in Group Life claims.
  • Experience of guiding and supporting others in the field of Claims.

Why work for us

We are an in-house team that focuses on fair customer outcomes. Our strategy is to continually learn and grow, exploring process improvements and using claims experience to inform product development. There is a small team atmosphere which brims with enthusiasm and has a breadth of technical knowledge. Everyone focuses on the job in hand, and there is a great working atmosphere with open discussion. This is an excellent opportunity to join a compact knowledgeable team that works with all aspects of Group claims.


We also believe in fostering our employees' development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. We have a devoted learner program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Flexibility is a highly valued part of our culture. Be that the ability to work part time, shifts, term-time only or be based at home, flexibility helps ensure all our people can have a rewarding career.

We firmly believe that the more support we provide to keep you happy and healthy, the better environment we all work in. As a result, we offer a range of benefits and support that help you create long-term wellbeing habits, including our industry leading Smart Health product.

In addition to a competitive salary, and our generous benefits package, there are lots of great reasons to join us. Take a look on our career pages for more details about our flexibility, commitment to health and wellbeing, and how you can grow with the company

If you are relevant or interested please don't delay, contact me on 0161 503 5517 /

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