3rd Line / BAU Engineer

Location:
Coventry
Job Type:
Contract
Industry:
Business Transformation Cloud & Infrastructure
Job reference:
BBBH154175_1655192358
Posted:
23 days ago

IT & BAU Engineer

Location - Coventry

Contract Length - 6 Months

Rate - £455 per day - PAYE

Inside IR35

Responsibilities:

  • Operate and maintain traditional IT infrastructures, cloud ecosystems, and IT services to meet business needs. Manages compute physical/virtual and storage environments; oversees systems and services maintenance and security
  • Work with teams and cross-functional partners to identify and resolve systematic operational challenges that impact the customer experience
  • Proactively support and manage the global portfolio of Hosting and Storage Solutions ensuring platforms run effectively, securely and efficiently, ensuring hyper-vigilant support is provided
  • Be responsible for maintaining and proactively managing the global portfolio of Hosting and Storage Solutions
  • Perform problem identification and root cause analysis for complex issues.
  • Participation and engagement in Projects/Service improvements impacting Infrastructure and Data Centre Services.
  • Monitor and review service performance at a component level e.g. Application Server, production of reports including recommendations for risk mitigation.
  • 3rd party/vendor liaison with respect to technical support, build and maintenance.
  • Ensuring the configuration management database is maintained.
  • Ensuring that technology implemented is supportable and maintainable.

Key skills and competencies:

  • Significant number of years' experience in a specialist support/delivery role in a medium to large organisation, with significant technical delivery/support responsibility
  • Excellent customer-facing skills, including critical issue escalation & resolution, root cause analysis / corrective actions, and leading with accountability
  • Deep technical knowledge/specialism of the following technologies to "Expert" level:
  • VMware Cloud Foundation/ Netapps Storage/Microsoft Server platforms, Dell Vxrail (HCI)
  • Managing and upgrading Active directory in a multi domain environment
  • Domain Services (DNS, DHCP, IPAM, PKI, MFA, DFS,NTP, File and Print)
  • Highly developed interpersonal skills and ability to be an effective team player
  • Experience of configuring, implementing, developing and supporting complex

Desirable skills:

  • Enterprise Cloud - Azure
  • Technical Compliance & License Management
  • Global server/software obsolesce patching and security
  • Hardware Lifecycle Management

If you are interested in the role then please do feel free to apply.

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